Cloud Geeni Achieves Outstanding NPS Score of 75!
At Cloud Geeni, we are excited to announce that we have received a remarkable Net Promoter Score (NPS) of 75, a testament to our commitment to providing top-notch IT Managed Services.
We are extremely proud of this achievement and grateful to our clients who have contributed to this outstanding rating.
What is NPS?
For those who may not be familiar with Net Promoter Score, it is a widely recognised metric used to gauge customer satisfaction and loyalty. NPS measures the willingness of customers to recommend a company's products or services to others. It serves as a valuable indicator of how well a business is performing in terms of customer satisfaction and helps in identifying areas for improvement.
The NPS survey typically asks customers a single question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" Based on their responses, customers are categorised into three groups:
Promoters (score 9-10): These are the most satisfied customers who are likely to recommend your business to others.
Passives (score 7-8): These customers are generally satisfied but not enthusiastic enough to promote your services.
Detractors (score 0-6): These customers are unsatisfied and could potentially harm your business through negative word-of-mouth.
The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. The score can range from -100 (all detractors) to 100 (all promoters).
Our Outstanding NPS Score of 75!
Cloud Geeni is thrilled to have achieved an NPS score of 75, which is a testament to the exceptional IT Managed Services we provide. This score signifies that a substantial majority of our clients are not only satisfied with our services but are also enthusiastic about recommending us to their colleagues, friends, and business associates.
This remarkable score reinforces our commitment to delivering high-quality, reliable, and innovative IT solutions that cater to the unique needs of our clients. We take great pride in this achievement and see it as a reflection of our dedication to excellence, continuous improvement, and customer-centric approach.
At Cloud Geeni, our team is dedicated to ensuring that your IT infrastructure runs seamlessly and efficiently, allowing you to focus on your core business objectives. We value the feedback and trust of our clients and are committed to maintaining this level of service excellence.
Receiving an NPS score of 75 is a significant milestone for Cloud Geeni, but we see it as a stepping stone towards continuous improvement and an even brighter future. We would like to express our heartfelt gratitude to our clients for their support and their trust in our IT Managed Services.
In conclusion, this outstanding NPS score of 75 is a testament to our unwavering commitment to delivering exceptional IT Managed Services. We look forward to continually raising the bar and ensuring that our clients receive the best possible service.
Thank you for your trust and partnership in our journey towards excellence.
What our client’s say
“Cloud Geeni’s service is normally first class and all staff are very easy to deal with.
It is a shame more companies do not provide this level of service or friendly staff.”
“We’re extremely happy with the service from Cloud Geeni and I really can’t think of anything that could be improved on at the moment on the computing front
Andy Chilstone and Luca Caruana come to mind when I think of Cloud Geeni and they are both extremely efficient and patient when we are explaining any issues we are experiencing.
Really great service from the two of them.”